Each Fayora Candle is thoughtfully handcrafted to order, ensuring exceptional quality and attention to detail. Please allow 3–5 working days for us to carefully create and package your order before it is dispatched.

Once your parcel has been prepared and a tracking number assigned, it will be collected by a New Zealand Post courier and begin its journey to you.

We proudly ship all orders via overnight courier with New Zealand Post, offering the following estimated delivery timeframes:

New Zealand Shipping

• Overnight Courier: 1–3 working days — $8.10
• Rural Delivery: 3–5 working days — $17.80

Please note that these delivery estimates apply after dispatch and do not include the production time required to create your candle.

Tracking & Support

Once your order has been collected by New Zealand Post, they will provide the most up-to-date tracking information. We recommend contacting them directly for any delivery updates using your tracking number.

If your tracking indicates that your parcel has been delivered but you have not received it, please contact us promptly so we can assist in raising an investigation.

In the unlikely event that your order arrives damaged, please reach out to us immediately. We take great pride in our packaging and presentation, and we are committed to ensuring your Fayora experience is nothing short of exceptional.