Award-Winning Customer Service
At the heart of Fayora Candles is a commitment to excellence—both in our products and the experience we provide.
Fayora Candles founder and director, Faye Mateni, was proudly awarded New Zealand Inbound Agent of the Year 2022, a prestigious recognition presented by CRM Consulting and judged by industry experts. Representing Mercury, one of New Zealand's leading utility providers, Faye was nationally recognised for delivering outstanding customer service and sales excellence.By day, answering calls and supporting customers; by night, building a business and pursuing a dream.
This achievement reflects a core value that extends beyond her professional career and into every aspect of Fayora Candles. Whether assisting customers in her full-time role or serving the Fayora community, Faye is passionate about creating meaningful, positive experiences built on care, professionalism, and genuine connection.
When you shop with Fayora Candles, you're choosing more than beautifully handcrafted products—you’re choosing a brand founded on award-winning service, attention to detail, and a dedication to exceeding expectations every step of the way.
CRM Consulting is who holds the CRM Awards which is a national award ceremony that provides an annual 'snap-shot' of how New Zealand Contact Centres are responding to customer enquiries over the telephone and internet. The objective of the survey is to measure the quality of service delivered by Contact Centres over the telephone and internet, and to raise awareness of the impact that this has upon their image. The survey also provides benchmarking data against which individual performance can be measured, highlighting specific areas of strength and weakness in relation to the performance of other Contact Centres.Following the closure of The Startel Group in October 2003, Laurie Smith previously with Startel for 14 years and organiser of the Awards since they were introduced to New Zealand in 1997, has purchased the license to continue with the CRM Customer Service Awards and associated mystery shopping programs under her own company CRM Consulting Limited. All current and historical data for the Awards has now become the intellectual property of CRM Consulting Limited.
The CRM Contact Centre Awards have gained considerable momentum over the last seventeen years with more companies realising the importance of providing their customers with superior customer service.
The objective of the survey is to measure the quality of service delivered by Contact Centres over the telephone and internet, and to raise awareness of the impact that this has upon their image. The survey also provides benchmarking data against which individual performance can be measured, highlighting specific areas of strength and weakness in relation to the performance of other Contact Centres.